Crm question paper
Showing posts with label CRM. Show all posts
Showing posts with label CRM. Show all posts
Thursday, 7 April 2011
Saturday, 2 April 2011
CRM NOTES
Here is CRM (Customer relationship management) chapter wise notes:
Chapter 1: Introduction
Chapter 2: E-CRM
Chapter 3: Sales Force Automation(SFA)
Chapter 4: Enterprise Marketing Automation(EMA)
Chapter 1: Introduction
Chapter 2: E-CRM
Chapter 3: Sales Force Automation(SFA)
Chapter 4: Enterprise Marketing Automation(EMA)
Chapter 5: Call Center
Chapter 6: Pre-implementation
Chapter 7: The Application Service Provider(ASP)
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